ORDERS & PAYMENTS
Q: How do I place an order?
Simply browse our collection, select your preferred size and color, and click “Add to Cart.” Once you are ready, proceed to checkout and complete your payment securely.
Q: What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal and other secure payment methods available at checkout.
Q: Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After 24 hours, your order enters processing and changes cannot be made. Please contact us immediately at support@humanmadeestore.com if you need to make changes.
Q: Will I receive an order confirmation?
Yes! Once your order is placed successfully, you will receive an order confirmation email with your order details. Please check your spam folder if you do not receive it within a few minutes.
SHIPPING & DELIVERY
Q: Do you ship worldwide?
Yes, we ship to most countries worldwide including the United States, United Kingdom, Europe, Australia, Pakistan, India, and many more.
Q: How long does delivery take?
Delivery times vary by location:
- United States & UK: 10-15 business days
- Europe: 12-18 business days
- Asia & Rest of World: 15-20 business days
Please note these are estimates and may vary slightly.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Visit our Track Order page anytime to check your shipment status.
Q: Why is my tracking number not updating?
Please allow 2-3 business days after dispatch for tracking information to update in the system. If it still does not update after 5 days, please contact us.
Q: Do I have to pay customs or import duties?
International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer. We recommend checking with your local customs office before ordering.
RETURNS & REFUNDS
Q: What is your return policy?
We accept returns within 14 days of delivery for damaged, defective, or incorrectly shipped items. Items must be unused, unwashed, and in original packaging with tags attached.
Q: How do I request a refund?
Email us at support@humanmadeestore.com with your order number, photos of the item, and reason for return. We will respond within 24-48 hours and guide you through the process.
Q: How long does a refund take?
Once your return is approved, refunds are processed within 5-7 business days to your original payment method.
Q: Can I exchange an item?
Currently we do not offer direct exchanges. Please return the item and place a new order for the correct size or item.
PRODUCTS & SIZING
Q: How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart before ordering. If you are between sizes, we suggest sizing up for a more comfortable fit.
Q: Are your products true to size?
Our Human Made clothing follows Japanese sizing which tends to run slightly smaller than Western sizes. Please check the size guide on each product page carefully.
Q: Are the products authentic?
All our products are carefully selected premium streetwear inspired by Japanese vintage fashion culture. Product descriptions on each page provide full details about materials and design.
Q: Do you restock sold out items?
We occasionally restock popular items. To stay updated, follow our store and check back regularly.
CONTACT & SUPPORT
Q: How can I contact customer support?
You can reach us anytime at support@humanmadeestore.com. Our team responds within 24-48 hours on business days.
Q: What are your customer support hours?
Our support team is available Monday to Friday, 9am to 6pm (JST – Japan Standard Time).
Q: I have not received my order. What should I do?
If your order has not arrived within the estimated delivery window, please contact us at support@humanmadeestore.com within 30 days of your expected delivery date. We will investigate immediately.